Content, design and maintenance by Digital Services and Automation (DSA)
The ETMA Service Desk support people may not feel the pain but is it true?
For example, ACG team raised a ticket: https://hpetma.freshdesk.com/helpdesk/tickets/8140
I cannot access it in the web browser, but can only wait for someone forward the ticket email to me and reply to that email to comment.
It's not convenient and efficient. Can we improve that, at least to be read-only just like Jira ticket system?
Reply to: Only the person who submit the ticket can access it from the ticket URL
Wangxin
The ETMA Service Desk support people may not feel the pain but is it true?
For example, ACG team raised a ticket: https://hpetma.freshdesk.com/helpdesk/tickets/8140
I cannot access it in the web browser, but can only wait for someone forward the ticket email to me and reply to that email to comment.
It's not convenient and efficient. Can we improve that, at least to be read-only just like Jira ticket system?
2 people like this idea